Support
Learn what to do when a coffee or merchandise order is damaged, incomplete, incorrect, delayed, or otherwise needs review.
If your order arrives damaged, incorrect, incomplete, or otherwise has a fulfillment problem, keep the product and packaging and contact the store promptly. For coffee quality concerns, include the product name, order number, and a clear description of the issue so the store can review the order.
Start a support requestProvide the order number, affected item and quantity, shipping label, package condition, and clear photos when damage or a packing error is involved. After review, an eligible claim may be handled with replacement, refund, credit, or carrier-claim support. Do not ship anything back unless support provides instructions.
Open order history