Our shipping promise
FORGEOS COFFEE always provides the lowest-cost eligible shipping option available to us at the time your shipment is quoted, based on the destination, package, carrier availability, and service preference selected for the order.
Customer Care
Shipping Policy
Review how shipping rates are calculated, why charges can change, how delivery estimates work, and how tracking is provided.
Shipping charges can change
Shipping charges are based on current carrier rates, destination, package size and weight, and available services. Carrier pricing can change at any time, so a shipping charge shown for one order is not guaranteed to remain the same for a future order or subscription renewal.
Subscriptions and repeat orders
For recurring coffee shipments, shipping is recalculated for each scheduled shipment using current eligible carrier rates and the service preference on the subscription. The rate may be higher or lower than a previous shipment.
Delivery estimates
Carrier transit times and delivery dates are estimates, not guarantees. Weekends, holidays, severe weather, destination conditions, carrier interruptions, and other events outside the store's control can affect delivery timing.
Tracking and delivery support
Tracking is posted to your customer account and sent to the order email when the carrier record is created. If a shipment is delayed, damaged, lost, or shows an incorrect delivery scan, contact the store with the order and tracking numbers.